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Terms and Conditions

CUSTOMER SERVICE

Customer Service at SuperMoss is simple, just like it should be. We care about our customers just as much as we care about our products. It is our priority to make sure you are 100% happy with the quality of our products. If you are not totally satisfied with the quality of the SuperMoss products you received, give us a call within 30 days to send the products back and well refill or refund your order.

West Coast Sales & Distribution Center:

1 (805) 933-4888 [Option 2]
contactus@SuperMoss.com
Santa Barbara, CA 93103
Office Hours: 6:00AM – 4:30PM  M-F  PST

PAYMENT TERMS

Net 30 days term from date of shipment for customers with approved credit. Late unpaid balances incur a 1.5% monthly finance charge (18%APR). Payments must be made in USD and can be sent by check, money order, Visa, MasterCard or American Express. Returned checks are subject to a $25.00 fee. COD orders are not accepted.

Payment Methods

We gladly accept the following forms of payment: check, money order, Visa, MasterCard or American Express.

How To Order:  You may place wholesale orders greater than $350 via our website, by emailing contactus@supermoss.com, or by calling Customer Service at 1 (805) 933-4888 [Option 2]. We will be available to take your call and help with your order from 6:00AM to 4:30PM PST.

Canceling an Order: Please contact our Customer Service Department at 1 (805) 933-4888 Ext. 113 or cservice@SuperMoss.com and we will do our best to modify or cancel orders that have not already shipped.

Sales Tax

Natural Pack Inc. wholesale orders are business to business only and our products are strictly for those with resale permits. This means that orders to wholesale customers do not have sales tax.

Backorders & Minimums

Our minimum order for wholesale customers is $350.

Product Use

Natural Pack, Inc. products are sold for a variety of markets and uses. Some of our products are not colorfast and may bleed or transfer color. We assume no responsibility for damages arising from the use or misuse of our products. Products should be used on protected surfaces, kept out of direct contact with hot surfaces or heat elements, and are not intended for human nor animal consumption. Although non-toxic, in case of ingestion, please consult a veterinarian or medical professional. In case of necessary clean up, always try a harmless solvent such as dish soap first before consulting the instructions of more specific cleaning solvents commonly found at hardware stores.

Business Conditions

Natural Pack, Inc. makes no warranty of any kind whatsoever, and specifically disclaims and excludes all other warranties of any kind or nature whatsoever, directly or indirectly, expressed or implied, including, without limitation, as to the suitability productivity, durability, fitness for a particular purpose or use, merchantability, condition, or any other matter with respect to its products.

In no event shall Natural Pack, Inc. be liable for claims for any other damages, whether direct, incidental, foreseeable, consequential, or special (including but not limited to loss of use, revenue or profit), whether based upon warranty, contract, tort (including negligence) or strict liability arising in connection with the sale or the failure of its products to perform in accordance with the stated specifications.

Natural Pack, Inc. reserves the right to refuse service to anyone.

SHIPPING INFORMATION

Orders will ship from the distribution facility closest to the order destination provided that the ordered items are in stock. Shipments are made FOB from our docks in CA or PA. Orders without specified instructions will be shipped UPS or FedEx ground service or by common carrier motor freight per the discretion of our shipping department.

West Coast Sales & Distribution Center:

Santa Paula, CA 93060-2619
Office Hours: 8AM – 4:30PM M-F PST
Shipping & Receiving: 8AM – 3PM M-F PST

East Coast Sales & Distribution Center:

100 Gibraltar Road
Reading, PA 19606
Office Hours: 8AM – 4:30PM M-F EST
Shipping & Receiving: 8AM – 3PM M-F EST

Southeast Sales & Distribution Center:

108 McIntosh Pkwy
Thomaston, GA 30286
Office Hours: 8AM – 4:30PM M-F EST
Shipping & Receiving: 8AM – 3PM M-F EST

RETURNS & EXCHANGES

Our hope is that our customers are completely satisfied with their SuperMoss purchase. If, however, you find it necessary to return or exchange items, we allow returns within 30 days of your original purchase. On all returns, we require a Return Authorization Number (RAN). The RAN may be obtained from our customer service department in California. Please note that the RAN must accompany all returns and be posted on the outside of all returned packages.

Please send returns to:

Natural Pack, Inc. DBA Supermoss
111 North Palm Avenue
Santa Paula, CA 93060

DAMAGE CLAIMS & SHORTAGES

Please report any shortage or damaged merchandise by email or fax within three business days from the date of receipt. The customer warehouse manager or shipping clerk must sign claims for shortage or damage.

For shipments with UPS or FedEx, the damaged merchandise must be still in the master carton with all original packaging material for carrier inspection.

Shortages and/or damaged product sent by a common carrier must be noted on your freight bill at time of delivery. Please direct damage claims to the freight carrier.

SPECIAL ORDERS

Many special colors and natural botanical products are available through special order. Please feel free to inquire about any items not listed on our website. Pallet minimums usually apply.