Customer FAQ

Customer FAQ

Q. ARE SUPERMOSS MOSSES ALIVE?

A. No, although we try to make the most lifelike preserved mosses available, SuperMoss mosses have been dried and/or preserved. They are not alive, but we appreciate you asking! ๐Ÿ™‚

Q. HOW LONG WILL THE MOSS LAST?

A. Longevity depends on how it is handled and where it is used. Exposure to the elements such as the sun, UV light, and heat will cause color fading and shorten lifetimes of natural products.

Q. DO YOUR MOSSES HAVE CHEMICALS?

A. Our color-enhanced and preserved mosses use non-toxic preserving agents that are GRAS (Generally Recognized as Safe) for color enhancing and typical human use. They are safe for people, pets, and plants. If you’re looking for a completely preservative free products, you’ll want to stick with our dried moss products.

Q. ARE THE COLORS COLORFAST?

A. Color transfer and color bleeding may occur under certain conditions. Use caution to protect surfaces and fine finishes especially in high humidity conditions. Colors maybe be removed easily with standard cleaning solutions.

Q. ARE YOUR PRODUCTS SAFE AROUND PETS?

A. Our moss products are historically safe around large pets and our natural products have no issues whatsoever. For pets in terrariums, we recommend the non-preserved and naturally dried mosses. The only product that we specifically do not recommend for pets is Wolfen Lichen.

Q. HOW LONG DOES IT TAKE TO SHIP AN ORDER?

A. It may take us 2-5 business days to process your order before we ship. We are not open weekends or holidays. Naturally, smaller orders ship faster than large ones. Wholesale orders can vary in processing time depending on product ordered and availability.

Q. WHAT DO I DO IF AN ITEM IS OUT OF STOCK?

A. If an item you ordered is out of stock, we will inform you as soon as possible when the item will be back in stock or we will suggest a similar item.

Q. IS MOSS A FUNGUS?

A. Mosses and fungi are fundamentally different. A moss is a plant and perfectly safe.

Q. WHAT IS MOSS? AND IS MOSS A PLANT?

A. Yes! Mosses are a very basic class of plant under the division Bryophyta. They are non-vascular and reproduce by their spores instead of seeds. Mosses don’t flower or even establish true roots.

Q. DO YOU SHIP TO CANADA & INTERNATIONAL LOCATIONS?

A. Yes! We can ship worldwide to any country especially to Canada, Alaska, Hawaii, Mexico, & Puerto Rico. For your order, we will need to get an international shipping quote approved beforehand and then we’ll coordinate the rest!

Q. IS THERE A MINIMUM ORDER AMOUNT FOR FREE SHIPPING?

A. The shipping cost for all items listed on SuperMoss.com is free in the continental US and there is no order minimum.

Q. CAN YOU DELIVER TO MY PO BOX?

A. No. Unfortunately, we are unable to deliver packages to PO Boxes.

Q. ARE EXPEDITED SHIPPING OPTIONS AVAILABLE?

A. Yes! If you have an event, wedding, or time-sensitive delivery, please contact Customer Service to arrange the correct shipping method for your order.

Q. IF I AM PURCHASING A GIFT CARD, DO I HAVE TO ENTER THEIR EMAIL ADDRESS?

A. No. You can enter your personal email address & then forward the email to anyone at any time.