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Wholesaler FAQ

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Wholesaler FAQ

Q. Placing Orders

A.We’ve made order taking simple, intuitive, and easy so you know exactly what you’ll receive! Just navigate our website to browse our products, add them to your wishlist or shopping cart, and finalize your order. To place an order, new customers should give us a call at 1 (805) 933-4888. Our Customer Service will take your order and fill out our credit application to create a login name and password for future orders. Our minimum order is $300 so you can frequently and with ease. .

Q. Shipping Charges

A. With so many way to ship and save on shipping, SuperMoss tries to get the lowest possible prices, so we can pass our savings on to you! You can rest assured that we are focused on keeping shipping costs as low as we possibly can. Most order ship within a business week from the time when it was placed.

Q. Images from SuperMoss Inc

A. We provide many of our high resolution images for your use. Just click on the Media tab at the bottom of our website.

Q. Exchanges

A. We realize that even after receiving all the information possible, your customer might want to exchange their purchase for a different size or color. we will accept products in good, resalable condition for exchange within 30 days of purchase. All exchanges need to be communicated to our Customer Service Team prior to sending them back. Additional shipping charges will be added with each shipment.

Q. Returns

A. In particular situations, resellers may return non-defective, unused products for credit or exchange only. Simply call Customer Service at 1 (805) 933-4888 within 90 days of purchase and explain the circumstances. If approved, they’ll authorize a Return Authorization Number (RAN) and give you the green light. All such returns incur a 10% restocking fee. We’re always available to take your call, so please call first! All non-defective products returned without a RAN incur a 25% restocking fee. No credits or exchanges can be made on returns over 90 days.

Q. More Questions?

A. Ask more by calling Customer Service at 1 (805) 933-4888.

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