Shipping Information
Orders will ship from the distribution facility closest to the order destination provided that the ordered items are in stock. Shipments are made FOB from our docks in CA or PA. Orders without specified instructions will be shipped UPS or FedEx ground service or by common carrier motor freight per the discretion of our shipping department.
West Coast Sales & Distribution Center:
111 N. Palm Ave. Santa Paula, CA 93060
Office Hours: 8AM – 4:30PM M-F PST
Shipping & Receiving: 8AM – 4PM M-F PST
North East Coast Distribution:
100 Gibraltar Road Reading, PA 19606
Office Hours: 8AM – 4:30PM M-F EST
Shipping & Receiving: 8AM – 4PM M-F EST
South East Coast Distribution
108 Mclntosh Parkway Thomaston, GA 30286
Office Hours: 8AM – 4:30PM M-F EST
Shipping & Receiving: 8AM – 4PM M-F EST
Return & Exchanges
Our hope is that our customers are completely satisfied with their SuperMoss purchase. If, however, you find it necessary to return or exchange items, we allow returns within 30 days of your original purchase. On all returns, we require a Return Authorization Number (RAN). The RAN may be obtained from our customer service department in California. Please note that the RAN must accompany all returns and be posted on the outside of all returned packages. If a buyer changes their mind* about a purchase and wants to return the item(s) in the original condition within the return window, a restocking fee of up to 20% of the item(s) price will be applied.
Please send returns to:
SuperMoss Inc.
111 N. Palm Ave. Santa Paula, CA 93060
DAMAGE CLAIMS & SHORTAGES
Please report any shortage or damaged merchandise by email or fax within three business days from the date of receipt. The customer warehouse manager or shipping clerk must sign claims for shortage or damage.
For shipments with UPS or FedEx, the damaged merchandise must be still in the master carton with all original packaging material for carrier inspection.
Shortages and/or damaged product sent by a common carrier must be noted on your freight bill at time of delivery. Please direct damage claims to the freight carrier.
SPECIAL ORDERS
Many natural botanical products are available through special order. Please feel free to inquire about any items not listed on our website. Pallet minimums usually apply.
HOLIDAY SHIPPING
Please see the Holiday Shipping page.
